Hi,
This one if for the NPO/other ACE funded organisations who will be working with the Arts Council's (ACE) new Illuminate platform. You may have noticed in the most recent update that Tessitura isn't listed as one of the current box office providers they have setup up an API feed with. This is surprising to me considering it's one of the biggest used in the sector. I'm hoping there is just a delay in this being setup. I've emailed Tessitura already to ask for details and completed the form ACE sent in their update to get a better picture of the different providers everyone is using. I recommend as many of us possible to fill this in to help push Tessitura being included forward (haven't posted the form link as I'm not sure it's allowed on this forum but will happily do so if it's permitted). Again this could be in the works already but it wouldn't hurt to help towards making the case stronger as I'm sure none of us want to be doing this as a manual process!
Hi, I'm also struggling to get reports that show all of the data Illuminate want. I've built a dashboard that shows some of it, but am struggling to get individual ticket price per order rather than the total order price, and the time of the order. Has anyone been able to figure this out please?