Hi,
This one if for the NPO/other ACE funded organisations who will be working with the Arts Council's (ACE) new Illuminate platform. You may have noticed in the most recent update that Tessitura isn't listed as one of the current box office providers they have setup up an API feed with. This is surprising to me considering it's one of the biggest used in the sector. I'm hoping there is just a delay in this being setup. I've emailed Tessitura already to ask for details and completed the form ACE sent in their update to get a better picture of the different providers everyone is using. I recommend as many of us possible to fill this in to help push Tessitura being included forward (haven't posted the form link as I'm not sure it's allowed on this forum but will happily do so if it's permitted). Again this could be in the works already but it wouldn't hurt to help towards making the case stronger as I'm sure none of us want to be doing this as a manual process!
Hello
Is anyone been able to use any reports from Tessitura that can be compatible with the one required for Illuminate to upload all the box office data?
I have tried to create one from analytics, but I failed
Any suggestions?
Thank you!!!
Paola
Hello,
Did you or anyone else have any success in creating an analytics report to meet the Illuminate data upload requirements? I have a memory that Kate Watson was having a look at what could be created as a stopgap before the integration is sorted?
Thanks!
Isabella
Hi Isabella, You're correct, I have been looking into this. Straight after the insights group meet-up I built out a dashboard, and we’ve been piloting it with a few members who have very kindly been testing it out in their environments. We wanted to test it with a variety of different organisation types before rolling it out to make sure we were able to account for the nuances in each organisation’s configuration in Tessitura. This has been helpful in ensuring we produce clear documentation on how you can make changes to the dashboard if needed to reflect your organisation’s data.
We're almost at the end of the pilot and collating the feedback, so we should have a further update for you in the not too distant future!
Thanks,
Kate
Am i not right in thinking that we are not expected to upload data until the integration has been done anyway? Im pretty sure there was an update to that affect a month or so ago?