Hello! I'm curious how everyone is handling bounces and unsubscribes, from a contact permission perspective. Do you have that information synced between Wordfly/Prospect 2 and Tessitura?
My hesitation is that contact permissions apply to the constituent level. But many constituents have multiple email addresses. So it may be that only one email is bouncing, and/or they meant to opt out from a particular email address rather than their entire record.
However, because we don't have that information written back to their record from Wordfly, sometimes we are promoting emails to an account that won't actually receive it.
I'd love thoughts on this! I had asked around at TLCC this year and it didn't seem anyone had much of a solution, but perhaps there's something that's missing.
I know that we capture both in Tess from Prospect2 - I assume because we promote every email and that information is captured as an activity.