Hi all,
We are looking to begin to implement a Net Promoter Score in the next month, and I am looking at the best way to excute.
We will include the survey question in our post show exit email, which we trigger from WordFly. At this point we are not looking to pass information into Tessitura.
I'd love to hear from anyone who is already using NPS, and feedback on good or bad experiences with different survey solutions.Is anyone using WordFly surveys/pages? The other solution I'm reading about atm is SurveyMonkey.
Responses will be anonymous, but it would be really helpful if we could identify which production the customer has attended/filter results on this. Has anyone achieved this?
Do you have any automation with the periodic reporting of results?
Anything else I haven't thought of you could throw in would be fab, thanks!
Rosie, Digital Marketing LeadMayflower Theatre
Morning Rosie, We use Snap Survey, We're able to seed information into the survey via the link they're provided in the email so you could use this to include the production they attended. We then pull the results into our data warehouse for automated reporting. Snap Survey has it's pro's and it's cons, we find it's cost effective compared to some of the other providers but the survey design and functionality isn't as slick as some other providers. I believe with most survey providers you're able to seed information so it's likely you'll be able to achieve the same results with different suppliers.