Hello! Today we noticed an unusual issue on only some users' emails.
I know that Wordfly automatically applies an email source number if tracking is enabled. However, today some users found this source applied in their cart as a promo code. I have never seen this happen before unless we specifically embed it in the link - in which case we know to turn off source tracking.
The weird thing is this is not happening for all of us. Only some staff members. We're unsure if it's happening for patrons or not.
I want to reiterate that I do understand that source numbers and promo codes are the same thing, and the source is applied when the email is sent. But it is unusual today that we're seeing this applied in the cart as a promo. We really feel we would have noticed this over the past 2 years, as it would have affected various promotions and modes of sale.
Any thoughts on this? Thank you!!
Hi all! Thanks for talking through this with me. I have confirmed that the reason a few of us do not ever see promo/source numbers applied is because we're on the seed list. So that solves that mystery!I still remain puzzled how this only came to staff members' attention yesterday - we've been on Wordfly since 2021! But I suppose sometimes something just catches your eye in an unusual way. So, now that I understand this process fully, I guess I'm wondering what other people do. I still think it looks very odd and potentially confusing to patrons to have "Promo Code 2013" on their TNEW page, even if there's not an offer involved. But I don't suppose there's any way around this except not applying source tracking at all? Curious how others handle this in your standard operating procedure.
This is a long-standing annoyance of mine with WF/TNEW. The best I can tell you is to invest some resources into getting Google Analytics set up, which is more reliable method of attributing revenue to efforts.