Hello! Today we noticed an unusual issue on only some users' emails.
I know that Wordfly automatically applies an email source number if tracking is enabled. However, today some users found this source applied in their cart as a promo code. I have never seen this happen before unless we specifically embed it in the link - in which case we know to turn off source tracking.
The weird thing is this is not happening for all of us. Only some staff members. We're unsure if it's happening for patrons or not.
I want to reiterate that I do understand that source numbers and promo codes are the same thing, and the source is applied when the email is sent. But it is unusual today that we're seeing this applied in the cart as a promo. We really feel we would have noticed this over the past 2 years, as it would have affected various promotions and modes of sale.
Any thoughts on this? Thank you!!
Hi Jean!I wonder if someone assigned a SourceNumber to your Wordfly account's Default Test List and that is what's being appended. Is the promo code in your cart the same promo code you used for a past promotion?
I ran into a similar issue a few months ago. I got the seed list version of the email, so Wordfly pulled in the source code that I had set to my account to test a different email a few weeks prior. support.wordfly.com/.../204767744-Guide-to-testing
Hi! I do think we have determined that those of us on the seed list are the ones who did not receive the promo code.
The promo code number that’s being applied is the source number of the extraction. So I do understand the tracking part, and what number is in the link.
The unexpected behavior is that it appears on the TNEW page and is applied to the cart, even without explicitly embedding a promo code. What is confusing to us is no one has ever noticed and/or commented on this before today. Did something change? Or did we somehow just never notice this? (In which case I feel like a crazy person, ha!).
If this IS what always happens- then when a patron clicks on a TNEW link and there are any promo codes to apply, a patron would need to know to un-check the promo/source number before applying their code. When we send a direct offer, we embed a link, turn off source tracking and it’s not a problem. But we have other promo codes a person might apply without receiving an embedded link (student discounts, AAA, etc).