Hello! Today we noticed an unusual issue on only some users' emails.
I know that Wordfly automatically applies an email source number if tracking is enabled. However, today some users found this source applied in their cart as a promo code. I have never seen this happen before unless we specifically embed it in the link - in which case we know to turn off source tracking.
The weird thing is this is not happening for all of us. Only some staff members. We're unsure if it's happening for patrons or not.
I want to reiterate that I do understand that source numbers and promo codes are the same thing, and the source is applied when the email is sent. But it is unusual today that we're seeing this applied in the cart as a promo. We really feel we would have noticed this over the past 2 years, as it would have affected various promotions and modes of sale.
Any thoughts on this? Thank you!!
Hi Jean -
Do you have examples of what the link was that the staff members clicked? You should be able to see the WordFly emails sent to a patron via Custom Screen on their constituent record.
Does that link look any different from someone who didn't have the promo code applied? Or different from ones in the past? If you don't see anything immediately I would recommend opening a ticket with us at Tessitura and we can see if we can help coordinate support with WordFly and track down the issue.
Hi Heather! We're not able to see this from the Email screen, because the tracking is applied after the email is sent, by Wordfly. And the links in question do not have embedded promo codes.
I can confirm we did not do anything different today in our sending than we have in the past. But this is the first time some internal staff members noticed the "promo code 2008" (or whatever source number) in the TNEW screen after following a link.
The one I received in my inbox: https://secure.mayoarts.org/17443/17557?utm_source=wordfly&utm_medium=email&utm_campaign=February2023FamilyHighlights&utm_content=version_A&promo=
Some staff members received this one, which includes the source number of the extraction: https://secure.mayoarts.org/17443/17557?utm_source=wordfly&utm_medium=email&utm_campaign=February2023FamilyHighlights&utm_content=version_A&promo=2013
It's the below that is the unexpected, that to the right it says Promo Code 2013. In the past, we have only seen this in the cart when we actively embedded the promo link. I do not believe this has been the behavior of all of our TNEW links in the past, or it would have been noticed. (And yes we do track all of our TNEW emails!)
Thanks Jean - this is exactly the sort of information I was looking for. It sounds like, from a first initial look that starting with WordFly on this one in a support ticket would be the correct step, since the creation of the link (with or without promo code) happens on their system. I was about to mention that perhaps since it is staff getting it, someone might have seeded their account, but Angie beat me to the punch! If her suggestion does not play out, then please do start a support ticket with WordFly and we'll add some extra brains to the mix.
Cheers,
Heather