We are WordFly users. We have WordFly pages.
Back in the day WordFly pages was touted as a way to easily take RSVPs for unpaid event. I'm trying to get this setup with Special Activities as the destination for the pages responses not CSIs or just buried in the Pages Custom Tab.
It appears that my predecessor at Spoleto Festival had done this successfully but we have had some turn over and some of the detail seem to be missing and different from when I was working with this in 2019 time period.
I discovered the following configuration in ITR_WF_PAGE_FIELD_MAPPING referencing an Update Type of "(BETA) Special Activity".
I've also discovered some comments about having to change code back in the 2019 period before Pages became important for refunds coming into the COVID-19 period.
Is there anyone actively using pages to automatically take RSVPs into Special Events. I'm not finding a lot of documentation and clarity around this aspect of the Tessitura Setup.
Would love to have a conversation with anyone doing this successfully.
--Tom
Hi Tom -
That functionality specifically around Special Activities and Elevated Events never reached the fully baked stage, and is not currently supported in the Tessitura WordFly Pages integration at this point. In the V16 upgrade you'll see those choices removed from the dropdown until we have a chance to revisit them.
Apologies for the confusion! They *may* have worked at some point, and for some people may still limp along, but we found in our initial testing some serious issues which caused us to hold on pushing forward until we can spend some quality time looking at them.
At this point the free integration is only intended to work with CSIs for things like performance cancellation.
Hope that helps!
Best,
Heather
Product Owner, Integrations
Given that this worked at some level in the 2021 season and before for Spoleto Festival USA. This is not exactly what I expected or wanted to hear.
That said, I thank you for sharing some insight on this confusing situation.
Do you have any recommendations for a low effort way to setup Special Event RSVPs? That are targets to specific Donors for whom we already have records?
I'm also disappointed to hear that this was never fully rolled out. We are not using pages and this is the one things we were planning on using them for, so we will hold off.
I'm not sure how many people you have for each special event, but we use them for invite-only events and have people RSVP to an email address (either our membership office if it is a members-only event or a special rsvp@hnoc.org account we set up for just these sorts of things). The RSVPs then get manually updated in the constituent records as they come in.
HiWe have a custom website (with Adage) and have been able to set up RSVP pages that work with Special Activities. For events that are open to the public, when a patron responds an activity record is added to their account. For events that have invitation lists, the RSVP option is only available to those patrons who have the activity on their record. All of this functionality requires the patron to be signed into the site. Send me an email if you would like more details. BestJess Levyjlevy@sfopera.com
Jess Levy
Thanks for sharing this. This is a Very cool custom web site feature.