Permissions: Opt-In and Out and the Contact Permission Plug-In

Our challenge with Contact Permissions- which we currently use- is that it applies to the constituent level, rather than the invidiual email address. We have many constituents with multiple emails; perhaps they are opting out of one but still want to receive communication on the other. Contact Point Purposes allegedly will address this issue, but we haven't yet delved in. 



Update from Tessitura Network Heath Wilder Hey fellow e-nerds, Just wanting to float that evergreen topic of Permissions as no matter how many times it's brought up and how many hours it's talked about I always seem to be left wringing my hands and pulling sobbing into my keyboard. So I'm looking at Contact Permissions (with Interests) and the Contact Permissions Plug-In.  More background listening here www.tessituranetwork.com/.../GDPR NB/ I'm leaving aside Contact Point Purposes for mental health reasons. Business Need We have a need to take separate customer Opt-Ins for venues we perform at and presenters that perform at our venues, separately to our shows.  We need those options to be dynamic depending on what is in the cart.  We're also interested in separating our Philanthropy and Marketing Opt-Ins with philanthropic comms opt-in being offered when a donation is made. The Contact Permissions Plug in does that with bells on which seems like a win.  Other preferences We have other parts of the business like our Dance Academy, Youth Workshops and Dance Classes which we can manage as Interests well enough. Pain My difficulty is what does a WordFly Optout mean in this situation?  A global opt out is a requirement so when someone opts out of everything where does this happen?  The party line for both Tessitura and WordFly is "Only use Permissions as a Global Setting" but that would seem to invalidate the whole Permissions Plug-In product that was developed due to a very real industry need.  Letting people opt-in and out of business segments is a great idea but would seem to need another hierarchical level. Has anyone managed to tease out that issue? Thanks in advance. H View online   You received this notification because you subscribed to the forum.  To stop receiving updates from only this thread, go here. Flag this post as spam/abuse.

Our challenge with Contact Permissions- which we currently use- is that it applies to the constituent level, rather than the invidiual email address. We have many constituents with multiple emails; perhaps they are opting out of one but still want to receive communication on the other. Contact Point Purposes allegedly will address this issue, but we haven't yet delved in. 



Update from Tessitura Network Heath Wilder Hey fellow e-nerds, Just wanting to float that evergreen topic of Permissions as no matter how many times it's brought up and how many hours it's talked about I always seem to be left wringing my hands and pulling sobbing into my keyboard. So I'm looking at Contact Permissions (with Interests) and the Contact Permissions Plug-In.  More background listening here www.tessituranetwork.com/.../GDPR NB/ I'm leaving aside Contact Point Purposes for mental health reasons. Business Need We have a need to take separate customer Opt-Ins for venues we perform at and presenters that perform at our venues, separately to our shows.  We need those options to be dynamic depending on what is in the cart.  We're also interested in separating our Philanthropy and Marketing Opt-Ins with philanthropic comms opt-in being offered when a donation is made. The Contact Permissions Plug in does that with bells on which seems like a win.  Other preferences We have other parts of the business like our Dance Academy, Youth Workshops and Dance Classes which we can manage as Interests well enough. Pain My difficulty is what does a WordFly Optout mean in this situation?  A global opt out is a requirement so when someone opts out of everything where does this happen?  The party line for both Tessitura and WordFly is "Only use Permissions as a Global Setting" but that would seem to invalidate the whole Permissions Plug-In product that was developed due to a very real industry need.  Letting people opt-in and out of business segments is a great idea but would seem to need another hierarchical level. Has anyone managed to tease out that issue? Thanks in advance. H View online   You received this notification because you subscribed to the forum.  To stop receiving updates from only this thread, go here. Flag this post as spam/abuse.

Thanks Jean.  I totally hear you on that pivot point.  The thing that scares me about CPP is that depending on the number of communication channels it can become a fractal pattern of eNews pain if not managed well out of the gate.  And the other thing is how it interfaces with your email partner (that might be feeding back on a customer level) is also a speed hump. 

But loads of folks have made it work, and it makes sense with VIPs with executive assistants and agents, and who have varying prefs depending on tickets and invites and donations etc.

Much appreciated