Hi,
Since the Wordfly upgrade we continue to have issues with cogeco inboxes. Our soft bounce rates for cogeco has never improved. Previous to the upgrade we were fine. We have read the advice from the Wordfly documentation, however we can’t seem to put our finger on the real issue. Anyone else have this issue and do you have any suggestions? Thank you!
Hi Jessica,Please feel free to reach out to our support team if you run into blocking issues. We’re happy to help. There are no widespread blocking issues for our IP’s with any mailbox or ISP. But these issues come up from time to time. Here is our suggestion. This is a smaller ISP. With ISP’s of this size, it is actually more effective to have the subscriber reach out to them directly. As a customer of the ISP’s they’ll get more immediate attention than Stratford or WordFly will. So, please know that we’re happy to discuss any deliverability questions or concerns. But for this particular case, we'd recommend reaching out to your subscribers and asking them to send an email to Cogeco support.
Hi Kirk, Thank you for the response. We currently have approx. 3,000 customers who are not receiving our emails now. (We used to be around 35) Unfortunately, reaching out individually we just don't have capacity for. I was in contact with Support when we started to notice this and they recommended it was something in our content that is blocking, however, we really haven't changed anything. We truly are at a total lose on what changed and how we can fix it. Would you recommend I contact support with campaigns they can see where we were successful before the upgrade, than the campaigns with over 3,000 soft bounces? Thanks again!
Jessica
Hi Jessica,LOL! Yes, 3,000 subscribers is not an amount you can reach out to. Ok, let's get a deliverability ticket going for you. I'll reach out offline. Talk to you soon. KB