As you know, Tessitura offers a full suite of tools and integrations to assist with canceling events and performances. If you're using the marketing automation product Prospect2 from L2 Interactive, you should also know that it includes standard functionality to capture ticket return requests through email automations and return the data to Tessitura using a CSI. We've made a short video that gives an overview of the process to create a campaign, configure CSI settings and automation, and send the campaign.