Exists

Additional functionality has been added to v16 in order to automatically extend the expiration date of a source code and notify the organization via email alert to the situation so they can proactively resolve the issue without interruption to TNEW. 

Let's write an error to a log instead of rendering e-commerce sites unavailable if default source expires.

It's that time of year again, when popups in the Tessitura client and e-mails from support remind us (and remind us) to make sure we have an unexpired source in T_DEFAULTS, even if we already do.

Could we, finally, write an error to a log instead of disabling TNEW in the (unimaginable, yes, but still possible) case that we do start a new Fyear with no active source in T_DEFAULTS? Would the sky fall if a few orders had an expired source on them? It might if TNEW fails completely, as it does now if it finds no active default source. 

This is such a dumb, embarrassing design flaw, one that has existed for far too long. Could we drive a stake through it, at long last? Please?

Chris Jensen
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  • Hi Chris - We know this has been a recurring issue and while we do allow multiple source codes now in T_Defaults to prevent TNEW from being impacted, the good news is is that we did revisit this  based on feedback from members. In v16 we have added more robust functionality to automatically EXTEND the date of an expired source code and send an email alert to alert you to the situation until it is resolved.

Comment

  • Hi Chris - We know this has been a recurring issue and while we do allow multiple source codes now in T_Defaults to prevent TNEW from being impacted, the good news is is that we did revisit this  based on feedback from members. In v16 we have added more robust functionality to automatically EXTEND the date of an expired source code and send an email alert to alert you to the situation until it is resolved.

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