|
Please reconsider an enhancement request that has been a headache for many of us for a long time.
Either - #1 Change the way ADA seats (wheelchair and companion) are handled so they are no longer seat types but can still go through the API to the web labelled as Wheelchair and Companion seats
or
#2 Allow a seat type to be changed BY PERFORMANCE instead of facility.
Why? Many reasons
- it is totally legal to open WC/C seats to everyone once the house is sold out. HOWEVER on the website people only see they are wheelchair seats and they don't purchase them because they think they are not supposed to. If we could change the seat type by performance we could solve this problem.
- Sometimes a wheelchair seat is purchased without a companion, and then you have an orphaned companion seat - you should be able to change that seat just for that one performance.
- It is an even LARGER problem now than before as almost 100% of our single tickets are sold online. People rarely call the box office. So of course we have instructed the box office associates to sell those first, we don't get enough volume for that and the seats go empty.
This is cited here
https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_technical-9/22414/change-seat-types-by-performance-for-ada-purposes/64161?_ga=2.148741111.1798799411.1663967551-1346834387.1656432841
And here is a real life example from Facebook of a web user thinking they can't purchase the seats because they are marked wheelchair.
I bet if you asked the community this would get overwhelming feedback.
I know the infrastructure makes this difficult but when has that ever stopped Tessitura from doing something?
|