We're having issues with email addresses landing up on a Tessitura suppression list which does of course mean that reports are being blocked and we receive calls/emails chasing the information.
We understand that it is connected to the ferocity of the Leeds City Council firewall(!) and the random setting changes to ensure or enhance security. This is a non negotiable point with our IT department so in order to work around it we wondered if it would be possible to create an automated weekly 'sweep' of emails on the list to free them up and allow reports to get through? I raised this in a support ticket recently and was advised that there is no way to look across the board to see who is on the suppression list and it would need to be one email address at a time. and send the addresses through as and when to be removed.
Happy to provide more information if I can.
Many thanks, Shona