Hi all,
Only working with Tessitura from the outside (as a distributor for Tessitura powered Venues) we're having a hard time getting insight in how to cancel orders that have been placed.We've received quite some contradicting information and can't seem to find an answer in the documentation either.
We're working with multiple Tessitura powered venues but so far we haven't been able to get the answer we need via them either.
I refuse to believe it's not possible to cancel a purchase and void the received tickets so I'm trying my luck here.
I'd be super happy with a link to clear documentation or even better: An example request/response.
Thanks in advance for any input!
Menno Bieringa
Menno,I feel your pain here. I am also a vendor working on an application for a Tessitura venues and finding information can be a huge problem.I think the answer here is that you have to log into the dashboard of the payment provider that they are currently using. This may be WindCave or WorldPay. It could possibly be Tessitura Merchant Services if they were setup very recently. You should be able to process refunds directly on the payment providers there.This does not however answer your question about voiding the received tickets via the API however. I wish I could direct you to a more direct answer, but we're currently in the process of trying to implement payment processors in our clients new custom application at the moment and will be running into the same question.
Thanks for the sympathy Michael
And for the answer.
It's not a matter of returning the money. In this case it's about "wiping out" the order. There's no actual financial transaction involved