We're looking to offer a passwordless website login via an emailed token. The REST API has a SendCredentials method for generating a credentials email, but the recommendation from Tessitura has been to set email frequency to every 5 minutes. From a UX perspective, a 5 minute wait time (or even the minimum 1 minute) is too long for a purchase path login.
One option to speed this up would be to have the website use its own SMTP server to send a token email instead of TPS. We are able to use CRM/WebLogins/{loginId}/LoginCredentials to retrieve a generated token. However, we found that it stays null until calling SendCredentials, which attempts to send its own email. So we have two questions:
Hi Zachary,
We send emails every 1 minute and haven't found that it impacts Tessitura processing negatively. Results may vary, however. Note that it's not necessarily a full one minute wait. It could kick off immediately or within seconds depending on the request's relation to the queue's timing.
Robert
Regarding #1...I have asked this question several times. The answer is no. I agree that the queue time of 1 min for a forgot password email is too high. I suggest you send in an enhancement request for this.
I was wondering about this type of custom token as well. I'll definitely look in to that option if Tessitura's tokens can't be used this way.
Hi Susan, we don't appear to have support@iwave.com in the website, so the only thing I can think is that there might be someone's address from iWave has an autoforward rule or alias has come into play. I will contact you offline with names of folks we have with iWave so we can do some cleanup.
Best,
ToddTessitura Network
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