We've been working on integrating with the Reporting features on the Tessitura API for one of our clients lately, and we've recently ran into some issues. When I first started working on this (around 5/12/21), we were able to generate Report Schedules and direct Report Request calls that would successfully execute on the Test server (it never worked on the Prod server). Around 5/28/21, the reports requests stopped executing on the Test server as well, and are now stalled in queue with a QueueStatus of "s". We've been trying to debug this without much success, so we have a few questions to try and debug it.
What User, User Group, Resource, and Security permissions are required to generate a functioning Report Schedule as well as do direct Report Requests calls? We want to ensure that our users are configured correctly. Currently, we're attempting to generate them using both an Admin and Non-Admin account.
I've been having a lot of report server problems since we moved into the eastern zone of AWS Ramp.
Reports that usually take 15 - 30 seconds to run are not working after 15 minutes.
A bunch of blank reports that a day before produced results.
Reports that come back with a 504 errors.
Anyone else seeing this situation over the past few weeks or since moving to AWS RAMP?