Login Credentials Email Template "ResetLink"?

Hi Alan, 

It's a template parameter. It's included in that template as an example of how parameters work. If you are making other edits to the template, you could certainly hardcode the URL into the template instead.

Also, am I reading correctly that emails are only going to be sent once every five minutes? That seems like an inordinate amount of time to wait for a lost password reset. 

All HTML templates are managed on a queue process, including login credentials, order confirmations, and mobile tickets. The polling frequency of the queue can be changed in the settings of the Tessitura Processing Service, and we do currently recommend setting this at 5 minutes. I do take your point about waiting for a Forgot Login email and I will raise it with our teams. 

I am shameless about setting my queue frequency to 1 minute. But I still think that's a bandaid over the problem that some emails just need to be sent synchronously (like they used to be) -- password resets for sure, and any acknowledgement triggered from the client. You should be able to talk to a customer over the phone and have them receive an order confirmation before you hang up.

I am shameless about setting my queue frequency to 1 minute. But I still think that's a bandaid over the problem that some emails just need to be sent synchronously (like they used to be) -- password resets for sure, and any acknowledgement triggered from the client. You should be able to talk to a customer over the phone and have them receive an order confirmation before you hang up.