My current title is "CRM Administrator." I'm our Tessitura DB, essentially. I have some SQL knowledge, but I'm not writing custom reports or stored procedures. But I do all FY and performance builds; I am responsible for TNEW content; I'm currently the only one building analytics dashboards; I do all training and onboarding; I maintain documentation of our system policies and procedures. My boss has never liked my title and thinks it should be Database Manager. I'm curious -- if your job sounds like mine, what is your title?
My role is very similar to yours. I am the one who builds out the majority of the Ticketing dashboards (thankfully Devo has a good handle on the Membership ones). I also train literally everyone (that's technically not in my written job description but I do it anyway because nobody else wants to), which includes all of our documentation. I am one of 3 Power Users within the organization, but most times the day-to-day responsibilities fall on me. I am also the one making all of the improvements (meaning implementing new ticketing strategies to make Tessitura run better).
Thankfully the only performances I have to build out are our GAs, unless our Education department is swamped, then I will help them with their performances as well. And TNEW is handled by our Marketing department.
The weird thing about my role is that I also handle all of the day-to-day techie stuff. Your printer is not working? Call Chelsea. You need a new email password? Call Chelsea. I'm also the liaison between the museum and our outside IT company. So I literally do all of the tech on top of managing the CRM.
My current title is Visitor Services Technology Lead, which I've been trying to get my boss and HR to change for 2 years now. They want to, but don't know what else to call it that would encompass everything I do.
Thank you! We have desktop support staff for computer issues, but I'm the one that manages the surface tablets we use for tess, as well as the ticket printers and scanners.