So this has been happening at least once a week for the last month or so, where I'll get a support ticket opened from RAMP saying "Tessitura Alert: Executable File Change." And because its addressed to the RAMP automation and hello@, I am in this constant loop of never ending "junk" emails (where it'll kick in blank auto-replies from ramp and hello@). Every once in a while with it I'll get a real response from a support tech asking if I made the change. I tell them no, they close the ticket (which sets off the annoying loop again), and then I'm good for about another week and then the same alert comes up (brand new ticket with new ticket number).
I have asked my Support/Extended Services Liaison about it and she thinks its just a v16 defect. I've checked the defect notes and nothing seems to be listed.
Does anyone else have this issue?!
Hi Chelsea, you are correct this relates to a known defect that generates false alerts for a change to the paymentprocessorclients.dll file in v16.0.12 as part of the update process to that specific release. We have a measure in place to capture and auto-close these alerts for our hosting members, but some may by-pass the process in error. When this occurs, our team will investigate and typically alert members to verify no known issues. Due to the nature of the defect, this is not published on the release notes as more of an internal process issue for that specific release point and has been resolved as of 16.0.13. I do apologize for the confusion and inconvenience this may have caused you, but rest assured there is nothing you need to do at this time.