Hi all,
For the Virginia Theatre Festival this year, we will be using a facility that we have already created BUT have the possibility that certain seats will be partial view that have not been partial view in the past, due to how the set is built. Of course, we will not know this until after the set is built, which will be several weeks after tickets go on-sale. Have any of you dealt with the predicament before? If so, how do you handle it? From what I know, seat type (partial view) is a seat type which is handled at the facility level, meaning it cannot be changed after tickets have been sold in that facility (I think). Or can the seat type be changed/updated if none have been sold using the Facility Updates utility? If they cannot be changed once on-sale, we could separate these tickets in their own zone and put them on hold until the view is confirmed, but I still do not think that handles marking them as partial view, unless there was a work around to alert customers of this through a pricing rule message, etc. Would love to hear some solutions you all have employed! Thank you in advance for your help!
Best,
Olivia A.
> meaning it cannot be changed after tickets have been sold in that facility (I think)
I used to think that, too, but learned in 2022 that seat types can be changed any time:
"Changes to best seat maps, sections, and seat types are reflected on existing performances immediately..."
Tessitura v15 Help System - Facility Updates
This has happened to us and we used a hold code. We have a custom website, so your mileage may vary, but when we change seat types in a facility it requires our web developers to make changes to our seat map for them to show up there. I learned this the hard way when I moved our wheelchair companion seats last year. Hold codes on the other hand are an easier lift on our website. We usually don't know when views will be impeded until way after tickets have been on sale, so it's a matter of customer service to let those who bought those seats know and move them if seating is available.