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Pay It Forward Ticket?

Chelsea Marti
$organization

Cross-Posted in Ticketing & Customer Service 

My museum just upped our pricing for children. As a good-will thing (and to hopefully stop the potential pushback), we want to create a "Pay It Forward" option. We offer Free Admission to all on Saturday mornings, and a lot of the time patrons will tell us 'oh we want to donate what would have been admission to the museum anyway.' So we figured this "Pay it Forward" would get supplied by that. 

However, I do not know of an easy way of doing this. Originally, I was going to create a Fee with a solid $10 attached (because the kids tickets are now $10) to accept the donation. Then when a family wants/needs to use it, I would create a ticket type in our GA performance labeled "Pay It Forward." That seemed simple enough until I realized we need a way of tracking how many we use, so as to not offer tickets we don't have. 

We are currently creating a physical pass (a business card size) to hand to a family, who will then fill out the info requested and hand it back to our Front Desk staff. But I want a way in Tessitura to track as well. I can use a "Ticketing Fee Revenue" report, but is there a better way in real time for my Front Desk staff to know how many of those passes are left? 

We recently switched to v16 if that makes a difference. 

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  • $organization

    Do you want this to also be online or just for onsite? If only onsite, just make the new price type adjustable and set the price to $0. You can always adjust it up to $10 using the Price Details button.

    If online also, do you use TNEW? If so, you can.

    This is what it looks like on the website when a price type amount is editable (in between the red arrows – the red arrows do not show up on website).

     

    To enable this feature online, the price type

    • Must be editable.
    • The ticket price on the performance must only have a single pricing layer.
    • Must have access to one of the Web/Online MOS.
    • The editable box must be checked for the price type on the performance (it does not do this by default, so this alone rules out this affecting most performances).
    • In the TNEW Admin panel, the Product Type editor (settings for the performance types) – Ticketing – Editable Pricing Enabled = True
      • Probably best to create a new performance type just for this setting/use case.
    • In the TNEW Admin panel, the Component Editor – Editable Pricing – Editable Pricing Enabled = True
      • These settings are global across all performance types set with Editable Pricing enabled.

     

    Product Type Editor:



    Component Editor:

  • $organization in reply to Neil Cole

    But it does not work with Select Your Own Seat.  So for performance venues it is not an option, unless you switch the whole performance to Best Available.

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