Cross-Posted in Ticketing & Customer Service
My museum just upped our pricing for children. As a good-will thing (and to hopefully stop the potential pushback), we want to create a "Pay It Forward" option. We offer Free Admission to all on Saturday mornings, and a lot of the time patrons will tell us 'oh we want to donate what would have been admission to the museum anyway.' So we figured this "Pay it Forward" would get supplied by that.
However, I do not know of an easy way of doing this. Originally, I was going to create a Fee with a solid $10 attached (because the kids tickets are now $10) to accept the donation. Then when a family wants/needs to use it, I would create a ticket type in our GA performance labeled "Pay It Forward." That seemed simple enough until I realized we need a way of tracking how many we use, so as to not offer tickets we don't have.
We are currently creating a physical pass (a business card size) to hand to a family, who will then fill out the info requested and hand it back to our Front Desk staff. But I want a way in Tessitura to track as well. I can use a "Ticketing Fee Revenue" report, but is there a better way in real time for my Front Desk staff to know how many of those passes are left?
We recently switched to v16 if that makes a difference.
Tessitura fundamentally lacks this kind of customer-neutral money bucket. I understand, I think, the complexity from a financial recording concept, but we have numerous "pay it forward" schemes we would wish to manage in this way, and the projects have suffered tremendously because we can't.