Has anyone had this happen? My Tessitura was not opening this morning and after a conversation with Support we were able to get it to open but it looks like this with the blue bar across the bottom:
It is preventing me from seeing what I usually see on a full screen and the size and resolution look different. We ended up un-installing Citrix and re-installing an older version to see if that would solve the problem of access, which it seems to have, but now I have this shrunken screen size and I cannot get it to change. There were suggestions to change the display scaling but that has not changed anything in this appearance.
Has anyone had this happen or have any suggestion as to how to fix it? My very frustrated brain would appreciate it!
Hi everyone,
We see this quite a bit as we have many hybrid workers and many with multiple screens. The two main culprits are the Frame settings in the .ini file which has been mentioned, but another one we always have to check is when someone has two monitors, both need to be set at the same scaling percentage in the Display Settings menu. Often times a laptop is set to 125% or 150% and the external monitor is at 100%. I have seen issues like half the screen appearing not to work (leading users to say the application is not working or they have lost access to certain tabs, etc.), the Tessitura Window not showing on the screen at all, or the window appearing with errors like the blue bar. Hope that helps.
Sean