Has anyone had this happen? My Tessitura was not opening this morning and after a conversation with Support we were able to get it to open but it looks like this with the blue bar across the bottom:
It is preventing me from seeing what I usually see on a full screen and the size and resolution look different. We ended up un-installing Citrix and re-installing an older version to see if that would solve the problem of access, which it seems to have, but now I have this shrunken screen size and I cannot get it to change. There were suggestions to change the display scaling but that has not changed anything in this appearance.
Has anyone had this happen or have any suggestion as to how to fix it? My very frustrated brain would appreciate it!
HI Jessica,
I get something very similar when working from home - very frustrating. A blue bar cuts off the bottom half of the screen. Appears for any screen in the new interface (so list manager, Analytics etc.)
Only happening at home when I am connected to my - admittedly old - monitor. I have tried various things. When I raised a support ticket I was directed to this article in the knowledge base - https://hello.tessituranetwork.com/knowledgeBase/8975681- but this has not fixed it for me.
Only workaround I have managed to find is that I unplug the monitor when I launch Tessitura from Citrix so I am working just from my laptop screen . Then when it is all up and logged in I plug it back in and am no longer getting the blue screen.
If you work out another solution it would be great to hear it!
Thanks, Donald
Donald Graham Ticketing Systems & Data Manager Birmingham Hippodrome, Hurst Street, Southside, Birmingham B5 4TB
Hi Donald,
Thanks for letting me know I was not alone! I opened a ticket (based on my first problem of not getting in to Tessitura) and then continued the ticket to cover the blue bar. Working at home today and everything seems to be working as expected (no blue bar!) but I will be waiting to see if I get the same results at the office tomorrow. Because it was in the ticket Tessitura support said they were going to change some of my settings while I was logged out of Tessitura. Might be worth opening a ticket and seeing if it is a setting issue that could be addressed from their end?