Hi,
One of our consortium orgs always uses the contribution import utility for Giving Tuesday donations. Now that they have their data ready, when I try running this report, I keep getting errors.
This is the first since last year that I have tried to run this report. In May we went with Tessitura Merchant Services and the first error I got was related to PSPE. I commented out the Account Number, account Name and exp date in the xml file and deleted those columns since documentation mentioned utility would fail if Account Number and exp date fields were included. I then got the error "Expected row count is less than 1 or is undefined." I tried various things and even commented out all but the 3 minimum required fields as mentioned in the documentation, but I keep getting the 2nd error. I have confirmed that the import file and the xml file have the same three columns in each.
Has anyone had a similar issue with the contribution import utility? If so, what have you done to make it work?
Appreciate any recommendations.
T.C.
The import utilities are so finicky. Does your last field in the XML files have the /r/n operator at the end?
Hi Ann,
Yes these are finicky and the errors don't always help to pinpoint the problem. I do have the /r/n at the end. We don't run it often, but it's worked in the past for us. Feel like I'm grasping at straws trying to figure out why it's not working now.
Thanks.