Hi All,
Has anyone customized a way to merge multiple 100% duplicate records, more often than one set at a time? We are on V15.2.31 and due to Guest checkout, customers are constantly creating new records. One customer has 46 records. We could merge them individually but it will take a long time. Hoping someone has found an answer and is willing to share. Any advice is greatly appreciated.
Tatiana
I thought Guest Checkout was smart enough to detect if there was already an account for the customer (if email matched). Is that not the case?
In our experience, that is not the case. We have the same issue as Tatiana.
Amber Gale said:In our experience, that is not the case.
Our experience matches. Guest checkout dupes appear (and are merged) daily.