Hello,
I'm cross-posting this from the Ticketing and Admissions group.
I feel like I'm missing something terribly obvious on this one, but we don't use pricing rules that often. We are going to be participating in a public library pass program that will give users up to 8 free tickets to one of our guided tours. They will have to book the tickets on TNEW. I have three price types at play: Adult ($5), Child (free), and library pass holders (free). I want Adult and Child to show up on TNEW for everyone, but only the library pass holder price type to show up when the promo code is applied I've managed to get the promo code and associated offers to hide the Adult price type and display the library pass price type, but Child is still showing up when the promo code is applied. I tried adding a third offer, but that makes the Child price type only show up when the promo code is applied (the exact opposite of what I want). And I tried adding that same offer but connected to the restricted source and I get the same thing. Any help would be much appreciated. (screenshots below)
Thanks!Anne RobichauxThe Historic New Orleans Collection
To be clear, you are combining Offers and Pricing Rules, which are quite different, and I would say generally should not be mixed unless you are doing something particularly complex.
You can configure an offer such that it displays a new Price Type...actually, that's not the way I should say it, because it creates confusion.
You can configure an offer to hide a price type unless a specific source number is engaged (typically via a promo code). You can also set the offer to hide the default price type when it is made visible. You can't set an offer to hide multiple, arbitrary price types beyond the default, and you can't get an offer to hide a price type when a specific promo code is use.
Pricing Rules are not about revealing price types for selection, they only engage when you place an item in the cart. Then they can change prices or price types.
If you want complete control over all available price types you would need a new Mode of Sale, and use the promo code to trigger a Mode of Sale shift.
How are these passes being "distributed" to customers? Are customers simply given a promo code, so anyone who has access to the promo code can get the discount?
Also, v15 or v16?
V15. Just after I posted this here I started thinking about a MOS shift and started working on it in Test.
People who get the pass from the library will get a link with an embedded promo code to access the price type. We'll be happy if anyone uses it and aren't really worried about it being abused.
Gotcha. If you want to hide the child price type I think that's what you'll need to do. Do you have any ranked Modes of Sale? When you do this you have to think about other transactions a customer might want to make and whether this will affect them.
The next thing is limits: you might still use an Offer to create a limit, but limits don't have consistent definitions, and I can't tell you off the top of my head whether Offer limits only affect a single reservation (i.e. you can go back to the performance and reserve 8 more), a single cart (as soon as you pay for the transaction you can go back and put 8 more in a new cart), or if the limit tickets for the customer. And some Pricing Rule limits create an overall limit to how many tickets will be repriced overall.
If your goal is to show only one Price Type after the code is applied, I do think a new MoS is your best bet. Have everything the same in that MoS except the Price Types- only have the 'Free' Price Type. We switched to this setup (MoS-specific Price Types, and a suite of promotion-specific Modes of Sale) for Timed Admission at the beginning of last year, and it's cleaned some things up. Not perfect, but better than what we had!
Offer limits are per order. I have dealt with that one on multiple orders per customer often enough to remember that one at least.
Yep. One of the things I'm looking forward to with v16 and member tickets is the ability to control those limits on a performance basis.