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Cross posting: Hiding a second price type when using a promo code

Anne M Robichaux
$organization

Hello,

I'm cross-posting this from the Ticketing and Admissions group.

I feel like I'm missing something terribly obvious on this one, but we don't use pricing rules that often. We are going to be participating in a public library pass program that will give users up to 8 free tickets to one of our guided tours. They will have to book the tickets on TNEW. I have three price types at play: Adult ($5), Child (free), and library pass holders (free). I want Adult and Child to show up on TNEW for everyone, but only the library pass holder price type to show up when the promo code is applied I've managed to get the promo code and associated offers to hide the Adult price type and display the library pass price type, but Child is still showing up when the promo code is applied. I tried adding a third offer, but that makes the Child price type only show up when the promo code is applied (the exact opposite of what I want). And I tried adding that same offer but connected to the restricted source and I get the same thing. Any help would be much appreciated. (screenshots below)

Thanks!
Anne Robichaux
The Historic New Orleans Collection

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  • $organization

    Hello-

    We use Pricing Rules to some extent, but I am by no means an expert! There is an odd TNEW thing that doesn't seem logical, but it might be at play here. I think if you set the Free Library ticket in the new Mode of Sale & not the original Mode of Sale, but NOT have the Web API Mode of Sale on it, this should work out for you in your Price Type Change scenario.

    Also, as Gawain mentions, I don't think you need to use both Offers & Pricing Rules. Pricing Rules alone seems like it should work out for you.

    So, the Promo Code shifts the MOS . User adds Adult and/or Child tickets, however that works, and it changes (I'm assuming) the Adult Price Type to the Free Library Price Type.

    Also, this number will be the total of overall Admissions that the Program will allow, so probably a much larger number like 100 or 800, or 1,000.

    Hope this helps some!

    -Mark

Reply
  • $organization

    Hello-

    We use Pricing Rules to some extent, but I am by no means an expert! There is an odd TNEW thing that doesn't seem logical, but it might be at play here. I think if you set the Free Library ticket in the new Mode of Sale & not the original Mode of Sale, but NOT have the Web API Mode of Sale on it, this should work out for you in your Price Type Change scenario.

    Also, as Gawain mentions, I don't think you need to use both Offers & Pricing Rules. Pricing Rules alone seems like it should work out for you.

    So, the Promo Code shifts the MOS . User adds Adult and/or Child tickets, however that works, and it changes (I'm assuming) the Adult Price Type to the Free Library Price Type.

    Also, this number will be the total of overall Admissions that the Program will allow, so probably a much larger number like 100 or 800, or 1,000.

    Hope this helps some!

    -Mark

Children