Hello,
Is anyone aware of any Tessitura reports that help identify patrons/orders where a return was issued after a show has started, for example because of a patron complaint? Any insights or other recommendations for looking into this would be appreciated!
Thanks,
Sean
You could possibly use the Performance Transaction Detail report which is in the Ticketing Box Office folder.You can run the report on Season and then optionally Prod Season, Performances or a performance date range. You can then choose to show transaction detail based on a transaction date, specific payment methods or modes of sales or lists, if you want to filter it to specific people e.g. members etc.That will at least give you the Constituent Id, Order No and shows and then you could investigate further. It won't differentiate between the day of the show or after the show has started in the normal output, but if you save to csv you can see the full transaction date including time so you could filter further.Caryl
Love this idea. You can download to CSV, open with Excel and create a formula to flag rows where the transaction date > performance date (which accounts for time as well), and then sort or filter the sheet to just those results.