I was using Analytics to pull our subscription package revenue every week and all of a sudden, the numbers dropped drastically. When I try pulling the numbers from reports, I get a totally different number from a canned report and another one from a custom report. Looking for ticket price only, no facility fees included. Needing advice on the most accurate way to pull this. Perhaps my filters aren't configured in the best way in Analytics. Thanks!
Hi Melanie,
Any chance you've recently upgraded to a new service pack? Or to v.16? We have had this happen and it turns out it was a load issue after we upgraded. Even if you haven't, might be worth it to get Tessitura to check if your overnight analytics load didn't error out and stop. We ended up having to get full loads for a long time every night.
Worth a check!
Nicki