Hi everyone,
Just wanted to ask the group as database managers, how do you handle requests for assistance within your organization? Lately, I've been running into a lot of last minute requests for big projects within my own organization and it's quickly becoming an issue, normally these are from people who don't use Tessitura. I've set up expectations within the organization before, that certain tasks need X amount of lead time, but it doesn't seem to be sinking in.
Do you have a request form you use for your organization? Do you have a sheet that outlines what requests you can assist with and what the wait time is for those?
Curious as to how others have handled this.
We call these high-priority, low-warning projects 'meteors'! They burst onto the scene, are very important, very urgent, and have little (or no) warning or lead-up time to them. Meteor mindset is often contagious within an organization. Ultimately, there needs to be a respect for your time as an admin. You are good at your job, but not ominipotent. Each project takes time, especially the important ones.There won't be a one-size-fits-all response template, but the biggest thing is clarity (of expectations, requirements, and your bandwidth), and consistency. You want to do good work, and that means being thorough and precise. Being thorough and precise requires time. Responding in a consistent, calm, professional manner to each project request will help to build (and manage) expectations on either end of the projects. Good luck!