Hi everyone,
Just wanted to ask the group as database managers, how do you handle requests for assistance within your organization? Lately, I've been running into a lot of last minute requests for big projects within my own organization and it's quickly becoming an issue, normally these are from people who don't use Tessitura. I've set up expectations within the organization before, that certain tasks need X amount of lead time, but it doesn't seem to be sinking in.
Do you have a request form you use for your organization? Do you have a sheet that outlines what requests you can assist with and what the wait time is for those?
Curious as to how others have handled this.
Melissa Payne said:Do you have a request form you use for your organization?
We've tried to implement a form once or twice years ago, but their use hasn't stuck. I try to get people to use our internal support ticketing system and not just send e-mails, or (worse) stop me in the hall with a verbal request, with varying levels of success. Best of luck to you in herding the cats at your org! :-)