Curious to know if anyone in this group that is using Tessitura Hosting Services has noticed a change in receiving their tickets or confirmation emails. As of Monday, all tickets and confirmations that are arriving (at least through Gmail but possibly other providers) are being marked with "The sender hasn't authenticated this message...and can't verify that it actually came from them" We've had heavy call volumes from our phone center about this.
I'm putting a request into TN Support but wondered if it is only us, or more widespread as it appears that hosted emails are originating from dynect.net. (don't know if that's new or not) The SPF record, which identifies the mail servers and domains that are allowed to send email on behalf of your domain, may have changed if something changed on their end.
Anyone else notice this occurring on your hosted emails?
Thanks for your input.
We had a similar issue a few months back, though we are self hosted. Ours turned out to be a DKIM Alignment issue that we resolved with a policy adjustment in Mimecast (our email management system). For us, Mimecast was overwriting the DKIM configured in o365, so we had to update our Mimecast policy to match our o365 stuffs.
As email providers like gmail update their filtering and security and spam settings, some things that were going unnoticed can start getting dinged. Could be something misconfigured forever that just started getting flagged, or could be a change on the RAMP side. I can't recall how emails are routed with RAMP.
I'd suggest using https://mxtoolbox.com/deliverability to troubleshoot. Super helpful site. You send a ticket email or confirmation to ping@tools.mxtoolbox.com and it will tell you if it sees anything that can cause deliverability issues.
Also hi!
Thanks Amanda -
As always, I really appreciate your insights.
Cheers!
This was, just now, plaguing us as well after switching over. Glad this post came to mind