HiI'm trying to force a default delivery method for purchasing a gift certificate on TNEW. At present it's PAH which is the default for ticket purchases, but inappropriate as the email confirmation advises tickets will be dispatched 14 days before the event, when the order conf is all they will receive.
I've created a new shipping method Gift Certificate in Test. I wasn't sure what to select in the Dynamic Shipping Method table as Prod Season, Price Type etc don't apply, so I picked Gift Cert On Acc Meth, but this doesn;t seem right.
On TNEW Test it's pulling through as the only option for shipping for buying a gift cert, but not as a default as it currently is with PAH on Live. See below. It lets me select Gift Cert Delivery, but then when I Save Changes it stays on the same page and I can't proceed:
I tested adding regular tickets to the cart instead of a Gift Cert and checked the additional shipping methods - Gift Cert is appearing as an option. It allows me to select and Save Changes, but the Payment Page then defaults back to the PAH 14 day option as below:
How can I make Gift Cert the default shipping method for purchasing a Gift Certificate, but restrict it from being offered on a ticket purchase?
I'm sure other organisations must have this working correctly, but I just can't figure it out. We have a ticket open but not getting a response.
Thanks!
Dawn
You can go into system tables and under LTR_TNEW_DYN_SHIPPING_METHOD you can assign gift certificate as the the default shipping method for gift certificates.