Hi all!
I'm looking to engage Experian to do a data cleanse of our constituent addresses and emails here at Australian Museum. We implemented Tessi a year ago and we know the quality of the data we imported, as well as all the new data created since then, is not fantastic. We didn't have time to clean it properly before implementation so we always had a cleanse on the radar.
Has anyone used Experian or anyone else for such a service? Just wondering what your experience was like. Would appreciate any feedback.
Thanks so much!
Hi Tash,
We use Experian in 2 ways within Tessitura. We have a 'batch tool' and the rapid address tool. Both work to help keep addresses up to scratch. We haven't used the email tool as yet.
Batch allows you to run batches of data through the system, formatting addresses as you like, from a CSV file. There is a process - those that match are up dated without interaction from the user & those that sort of match that a user will work through by eye balling the match the tool has made & updating or confirming or if you can't match it, ignoring that record. We do this before importing any data into Tessitura, but you could also export your addresses & batch clean then & then re-import into Tessitura using the NCOA process from Tessitura https://www.tessituranetwork.com/Help_System_v151h/Tessitura.htm#NCOA_Processing/Using%20the%20NCOA%20Processing.htm?Highlight=ncoa
You could also use the NCOA process to send them the data & then reimport it back after washing / cleaning.
Rapid address allows you to update the address during data entry of the record, which makes things faster for the users as well.
That said the amount of records that come in via the web is much more these days & it would be nice if the tool could be deployed there, which technically it can be, but the user experience with this tool & TNEW was less than ideal in our opinion anyway....it was not 'the ideal' of start typing your address & then it's matched, populated into the account registration form. I have my finger crossed that this is on the very near future - it seems to be on so many websites now.
The other thing that is annoying - each country is it's own dataset and therefore is licensed separately. Because of this we have New Zealand licenses only. It's not cheap.
Good luck!