Hello,
We are having an odd issue with specific scheduled reports from Tessitura not being delivered.
A little back history. They we created by someone upon their departure from the company. Originally someone deactivated him then all the reports stopped being delivered. All the while he was still on the distribution list in the Schedule tap. When it was figured out someone else was made the owner.
This is where I come into the fold. I was updating the reports on Monday to delete someone who left last week from the list. At the same time I removed creator of the report from the list. The very next day the reports were not delivered. I have a ticket in with Tessitura and have spoken several times with my findings.
I added the creator back to the email list on the Schedule tab and the reports are being received. The department head kept his email account active until no longer needed.
The owner of a scheduled report as a creator can be changed from the Schedule Report window. The old owner may be inactivated without impacting the scheduled report.
I suggested to recreate all the affected reports and will end up doing so.
Has this happened to anyone that could share a resolution? I am currently creating a procedure for when someone leaves that has Admin rights and schedules reports.
Thanks in advance!
Donna
Donna –
What you describe is something that we identified as a potential issue with scheduled reports early on. Our solution is to have a Tessitura Report Server user – Rptsvr – and schedule the reports with that user as the owner. This user never will expire and the reports will deliver as expected.
We (by we I'm referring to a core group of Tessitura users here at the museum that meet regularly to discuss Tessitura) reviewed the reports in the Scheduled Reports pane in Tessitura and identified reports that we felt should continue to run and be received by users that are of importance to our operations. We made the owner of this list of reports the Rptsvr user. This way they would continue to run even after someone who built and owned the report, left the museum's employment.
We also regularly review the subscribers to the scheduled reports to ensure that we aren’t sending to Tessitura users that are no longer a part of the institution. You could do something similar to combat the issue you described.
Hope this helps.
Phil Parks
Hello Phil,
This is fantastic! Hoe long did it take for you to figure out a solution?
I will look at adopting this into our organization as well as my procedure document
Thank you so much for taking the time reply.
Regards, Donna .