This PDF features the discussion topics and notes from the October 22nd, 2020 meeting of the Consortium Leadership Community.
The topics discussed include:
- Best practices regarding contact upkeep in shared databases.
- Pushing past the "I don't get it" barrier in training and setting up new uses of technology.
- Do you regularly run change of address updates to the database?
- How do you structure expert support within Tessitura. Is there a SLA (Service Level Agreement) in place which guarantees the Consotrium Technical lead will support each organisation for x hours per week, or do you charge this out at an hourly rate?