Good morning -
We recently updated a student's first name on their constituent record. I changed it on the general tab, I created an alias for "former name", I double checked that the new/correct name is listed on the relationship tab, and I confirmed that the initiator and recipient on their academy tuition orders is appearing as the new/correct name. It appears correctly everywhere on the record, the only place where the old name appears is in the former name alias.
But I created a dashboard for student rosters, and it exported the student's old name. The criteria I used is "recipient sort name", and on the order in the record the recipient name is correct. So why is analytics returning the old name?
Any ideas?
Thanks all!
How long ago did you change the name? Keep in mind, Analytics only updates overnight and a full data load only happens once a week (in most cases if you are hosted). This might be something that doesn't pull through until the full data load.
Anne RobichauxThe Historic New Orleans Collection
Great question, I actually changed it on their record months ago. But this is the first fall season that I have used an Analytics board to create class rosters, and so it has just now been brought to my attention.