Order count not matching single sale order report

I feel like I may have asked this before, but I have a widget that gives me a total count of web orders for a given timeframe. In the past, I thought this had matched the Single Sale Order report for the same time frame, but this quarter it is off by nearly 200. 

My formula for # of unique order ids is count([Order ID]). 

My date filter is at the dashboard level. I tried turning it off and adding one at the widget level, but that didn't make a difference. My question is -- which is correct? And can anyone explain why they don't match?

Thanks! 

Anne

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  • For data checking I'd also suggest looking at the detail of this number - so taking this from an indicator widget to a pivot or table where it would list each order id and you could compare it to the single sale order listing order ids. You should be able to pull them out into excel and remove duplicates to find the discrepancies then pop into some of the orders and see what's going on. Hope this helps! 

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  • For data checking I'd also suggest looking at the detail of this number - so taking this from an indicator widget to a pivot or table where it would list each order id and you could compare it to the single sale order listing order ids. You should be able to pull them out into excel and remove duplicates to find the discrepancies then pop into some of the orders and see what's going on. Hope this helps! 

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