Your friend and mine, Michael Moore (Hi, Michael ) emailed asking me about retention and churn rates in Analytics. It reminded me very much of this great thread:
Booking churn Subscribers in Analytics? - Reporting & Analytics - Forums - Tessitura Network
I just love the season-over-season retention segmentation in that widget, but Michael was asking more about retention and churn from a given starting season. What happened to just those constituents from that starting season. How many did we retain for how long, and how quickly did they churn out? So, my gift to you (and Michael) as we close out 2023 (3 business days for me) is the attached sample ticketing Churn from Base Season dashboard.
Notes regarding the dashboard filters and limitations can be found in the text widgets at the top and bottom of the dashboard.
ChurnfromBaseSeason.dash
Do you think this and something like the widget in the linked thread should show up in the pre-built dashboards or samples?
Chris Wallingford Can't thank you enough! This is indeed an excellent gift to close out the year. I think this would be great in pre-built dashboards. Usually churn/retention comes up quite a bit in varying degrees over the year. Sometimes we want to get more granular and look further into a performance type (seasonal Pops vs seasonal classical subscription vs popular artist). I'm thinking this would filter additionally on perf types and or price types?Again, thank you!
That should certainly work. The sample includes Season Type and Price Type Category... e.g. filter to just Broadway Subscribers or Education Groups.