Hello, My predecessor taught me to use "Ticket Original Paid Amount" for all dashboards involving ticketing revenue. However, in recent talks with my Finance Dept, they seem to share numbers with the "Ticket Paid Amount". I have a few questions. These numbers vary wildly, 16k for one of our recent performances for example. 1. What is the Original Paid Amount showing that Paid Amount is not? (We're guessing any tickets purchased for the performance that ended up being exchanged/refunded)
2. What examples do you have that would dictate which figure to use, and why? Thank you for your support!
We use original paid amount for subscription reporting to be able to show what we originally brought in for seated subs before any exchanges. This is an important number for the membership campaign but is meaningless for finance so for reconciliation we report on what's actually in the GL.