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Suppressing cancelled performances

Kanani Reichlin
$organization

Hi All,

Not exactly an analytics question but I knew this group would probably have the answer.  I just realized our performance reminder email which goes off of a dynamic list manager list is pulling in folks who have tickets for canceled performances (folks we haven't had a chance to exchange to other dates yet).  Has anyone here found a good fix for this?

Thanks,

Kanani

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  • $organization

    I was wondering if something like performance on-sale available in Ticketing (which is the criteria set I assume you're using to find these customers), but there isn't, and it references VS_TICKET_HISTORY, which doesn't have any information like this.    Adding a separate criteria set won't help, as it won't connect the Ticketing criteria set intelligently.  At best you might try a hack like adding "cancelled" to the performance name, and then screening on that.

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  • $organization

    I was wondering if something like performance on-sale available in Ticketing (which is the criteria set I assume you're using to find these customers), but there isn't, and it references VS_TICKET_HISTORY, which doesn't have any information like this.    Adding a separate criteria set won't help, as it won't connect the Ticketing criteria set intelligently.  At best you might try a hack like adding "cancelled" to the performance name, and then screening on that.

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