All,
I'm starting to share the Tessitura Analytics Report with others. I have a vague memory that there may be a bug that needs a workaround in this area with Tessitura 15.0.4. (And maybe other versions.)
I have shared a dashboard with another person, however, when I go to add more folks the names are not sticking.
Second, As I'm trying to share emails of reports the pivot tables are getting cut off on the right edge. (The Pivots are a bit wide, 8 or 9 columns.)
I have not done a TASK ticket yet. But if anyone knows the answer it would be appreciated.
--Tom
Hi Tom. Are these folks ones who have not logged into analytics yet. They should have if their email address is appearing. I'm on 15.0.2 and I can add anyone who is an analytics user. There is an issue that I know about adding folks into alerts.
I've gone ahead and opened a (shall I call this a TASK ticket? now that Support Tickets have moved?) . Hope to hear more from the support team.
I know...do I have to change all my Gmail labels now? And to what, "Hello"?
Looks like the new platform is a product called TeamSupport.
I'm still having difficulties. Is anyone actively sharing Tessitura Analytics Reports from one person to another in your organization? Are you able to send reports? This is also causing problems for us right now.
Hi Tom,
You mean Share with users and email report on a schedule?
We've done that. Mainly for a lark and to test at this stage but it works
We can only share reports with users who have accessed Analytics. The users who have a Tessitura account but haven't accessed Analytics will not show up in the search field.
Also, the email notification comes from sisense-admin@sisense.com and it used to be blocked by our firewall so users didn't know that a report has been shared with them until the next time they logged in and could see it in their dashboard list.