Hi,
Was just wondering if any organisations are using Google Apps and if they would be willing to share their experiences of migrating over to this system, how they manage it internally in terms of how to share content with one another or when to use Google Plus.
In addition to this how they work with the export to Excel function from Tessitura and how well this works?
Thanks,
Caspian
Hi Caspian, I'm not sure about how well Google Groups might work for that, as that was not part of our application pool at UCB. The primary benefits of the old "departmental accounts" system was that you had one face for the department or customer service purpose (i.e. the customer emails and receives email from "Ticket Office"/ticketoffice@calperformances.org, regardless of who they actually talk to), the email records all stay in one place and are reviewable by all users and the account is permanent, living outside of any particular employee's account structures. Beyond that the administration was perfect: users didn't need new login information (with our Gmail implementation a key must be shared out), we could simply authorize and deauthorize any user on our system whenever appropriate. I haven't had enough time to really sit down and go through the ramifications and the impact on our users, but it's certainly made things a little less efficient. --GawainFrom: Caspian Turner <bounce-caspianturner9368@tessituranetwork.com> Sent: 7/23/2013 4:58:47 AMHi Gawain, Thanks so much for sharing your experiences of the migration to Google Apps - I'm particularly interested in what you say about the shared mailboxes - we currently have a shared mailbox for our Box Office and Customer Service team, boxoffice@glyndebourne.com. We understand that the solution to this will be to use Google Groups where we can channel all emails from this address & grant our Box Office team access to all mail received by this email address, assigning individuals to certain emails if necessary. Are the difficulties you outlined using Google Groups? ThanksCaspian You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Caspian,
I'm not sure about how well Google Groups might work for that, as that was not part of our application pool at UCB. The primary benefits of the old "departmental accounts" system was that you had one face for the department or customer service purpose (i.e. the customer emails and receives email from "Ticket Office"/ticketoffice@calperformances.org, regardless of who they actually talk to), the email records all stay in one place and are reviewable by all users and the account is permanent, living outside of any particular employee's account structures. Beyond that the administration was perfect: users didn't need new login information (with our Gmail implementation a key must be shared out), we could simply authorize and deauthorize any user on our system whenever appropriate. I haven't had enough time to really sit down and go through the ramifications and the impact on our users, but it's certainly made things a little less efficient.
--Gawain
From: Caspian Turner <bounce-caspianturner9368@tessituranetwork.com> Sent: 7/23/2013 4:58:47 AM
Hi Gawain,
Thanks so much for sharing your experiences of the migration to Google Apps - I'm particularly interested in what you say about the shared mailboxes - we currently have a shared mailbox for our Box Office and Customer Service team, boxoffice@glyndebourne.com. We understand that the solution to this will be to use Google Groups where we can channel all emails from this address & grant our Box Office team access to all mail received by this email address, assigning individuals to certain emails if necessary. Are the difficulties you outlined using Google Groups?
ThanksCaspian
Thanks Both - I'll let you know how we get on... I'm going to be one of our 'early adopters' so should be using it in the next week or so.
Not being able to send file attachments would be an issue for us too I know we can share documents or link to files that have a public security setting... I guess we'll see how we get on.