If you are doing print-at-home ticketing, do you charge:
1) the same service charges as HABO or mail orders because customer service is all about having choices?
2) less because the person is printing their own tickets and saving you time and resources?
3) more because you have to offset the cost of the new technology?
Please do not tell me specific amounts charged--we're not supposed to talk about that here. I just want to know what the standard practice is.
Thanks,
Liz
For us, all online orders are PAH and we apply a ticket fee to non members. Member's have their fee waived.
In person, there is no fee and ordering over the phone the fee is the most expensive to encourage people to use the website.