PAHT question

Liz,

At the Science Museum all online orders are PAH. We charge the same reservation fees, to non-members, to purchase online or by phone. There is no reservation fee if tickets are purchased at the Box Office. Members are charged a nominal fee for online-PAH, but no fee fro phone reservations.

Ray

If you are doing print-at-home ticketing, do you charge:

1)  the same service charges as HABO or mail orders because customer service is all about having choices?

2)  less because the person is printing their own tickets and saving you time and resources?

3)  more because you have to offset the cost of the new technology?

Please do not tell me specific amounts charged--we're not supposed to talk about that here.  I just want to know what the standard practice is.

Thanks,

Liz

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Liz,

At the Science Museum all online orders are PAH. We charge the same reservation fees, to non-members, to purchase online or by phone. There is no reservation fee if tickets are purchased at the Box Office. Members are charged a nominal fee for online-PAH, but no fee fro phone reservations.

Ray

If you are doing print-at-home ticketing, do you charge:

1)  the same service charges as HABO or mail orders because customer service is all about having choices?

2)  less because the person is printing their own tickets and saving you time and resources?

3)  more because you have to offset the cost of the new technology?

Please do not tell me specific amounts charged--we're not supposed to talk about that here.  I just want to know what the standard practice is.

Thanks,

Liz

--
View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/956/3198.aspx#3198
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You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!