Offering Print at Home tickets on show by show basis?

Hello,

Do you use scanners for your tickets at the door? If so, even if scalpers try to copy the tickets the front of house staff will know that the tickets have already been used. I believe we also have a cap on the number of tickets that can be purchased online via print at home. The PAHT can also fail if the order is too big and the attached PDF too large for the patron’s inbox.

We have been pushing people to use print at home for a few years and it has streamlined our box office workload.

Gabriela 

Gabriela C. Jirasek

New Media Manager | Goodman Theatre

312.443.3822 | 170 N. Dearborn | Chicago, IL 60601

http://www.GoodmanTheatre.org

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christina Vermillion
Sent: Friday, April 05, 2013 2:55 PM
To: Gabriela Jirasek
Subject: [Tessitura Web Forum] Offering Print at Home tickets on show by show basis?

We are looking to implement TPAHTS at BAM and have been having philosophical discussions about whether it makes sense to offer this service on very popular shows.  The worry is that if the show is expected to sell out there may be more opportunity for scalpers to re-sell many print at home tickets since they are so easy to duplicate.  In order to avoid a mess at the front-of-house it has been presented as a desire to be able to "turn off" PAH for these shows.

1. Is this even possible?

2. Have you/your organization done this?

3. Do you have good or bad experiences with scalped PAHTs that you care to share?

Thanks so much all! 

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Hello,

Do you use scanners for your tickets at the door? If so, even if scalpers try to copy the tickets the front of house staff will know that the tickets have already been used. I believe we also have a cap on the number of tickets that can be purchased online via print at home. The PAHT can also fail if the order is too big and the attached PDF too large for the patron’s inbox.

We have been pushing people to use print at home for a few years and it has streamlined our box office workload.

Gabriela 

Gabriela C. Jirasek

New Media Manager | Goodman Theatre

312.443.3822 | 170 N. Dearborn | Chicago, IL 60601

http://www.GoodmanTheatre.org

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christina Vermillion
Sent: Friday, April 05, 2013 2:55 PM
To: Gabriela Jirasek
Subject: [Tessitura Web Forum] Offering Print at Home tickets on show by show basis?

We are looking to implement TPAHTS at BAM and have been having philosophical discussions about whether it makes sense to offer this service on very popular shows.  The worry is that if the show is expected to sell out there may be more opportunity for scalpers to re-sell many print at home tickets since they are so easy to duplicate.  In order to avoid a mess at the front-of-house it has been presented as a desire to be able to "turn off" PAH for these shows.

1. Is this even possible?

2. Have you/your organization done this?

3. Do you have good or bad experiences with scalped PAHTs that you care to share?

Thanks so much all! 

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!