Web beginner here - so forgive the open-ended nature of this question...
We are trying to publish the basics of our season to the website, and getting no content to show up. We don't use TNEW but rather an outside web developer, and they've informed Marketing and I that the web page we're working on is pulled entirely from Tess.
I started with just mimic-ing last year's set up, by adding a 'Display on Website' keyword on the Productions (when I removed this keyword from the old perfs, they came down, so I thought this might be the ticket), Production Season, and Production level, updated the "Publish Web Date" and the same criteria last year on the Content page that are marked as "Use Web API" in System Tables .
Last year's perfs had no Publish to Client or Publish to Web dates plugged in in the Perf pages, but I tried adding today in the Publish to Web section - still no luck.
I know this is fairly custom org to org, but I'm hoping there might be a magic check box I'm just missing... On the Season level?
Any help appreciated!
Frannie
The other thing I would try is to make sure that the start dates for both the MOS and Web Publish Date are yesterday, not today. I know, it’s odd, but I would still try it. J
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Frances O'Connell Sent: Monday, October 15, 2012 12:59 PM To: Nicole Keating Subject: RE: [Tessitura Web Forum] Publish Season to Web
Thank you Gawain and Nicole. I hadn't checked, but do have active Web MOS and Web Price Types up. Doesn't seem like that's the issue but at least it's one more area to eliminate. It has actually been already about an hour since I added the keyword, so unfortunately it also doesn't seem to be a refresh cache issue. I also have the keywords on every level of Production Element, so that couldn't be it...
I'm going to reach out to the web developers and see if it might be a filter issue in the web.config file wherein it is looking only for last season's ID.
Thanks again for the input!
From: Gawain Lavers <bounce-gawainlavers9512@tessituranetwork.com> Sent: 10/15/2012 11:17:59 AM
Oh, yeah, that's also important for us: the right Web modes of sale must be applied _and current_, i.e. the date range on the MOS for that performance includes the current time.
We limit visiblity of our _event_ pages by keyword, and control visibility of the "Buy" button (and ability to select seats on the reservation page) by MOS. This allows us to publish all of our shows at one time, but restrict sales access to users who are granted specific modes of sale (donors, subscribers) for the first couple of weeks before our open onsale.
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Thanks again Nicole. Still nothing. I'm almost prepared to blame this on the web developers! :)
To follow up - it must have been on the web developer end - I think probably a season parameter that was undetected as after following up our link is working. Thanks again for all the help Gawain and Nicole.