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Sessions getting mixed up? One customer seeing another's details

Ian Ferguson
$organization

Hi

We have a single report of a slightly nightmarish issue. A customer (I'll call them A) completed their booking and on the confirmation page saw a mixture of their details, another customer's order who was checking out at around the same time (B), and another customer's address who hasn't booked online for months (C).

The pages uses the session ID to take order details from GetOrder, customer details from LoginInfo, GetConstituentInfoEx and GetAccountInfo. I suspect that GetOrder returned customer B's order and GetConstituentInfoEx returned customer C's address.

This is going to be difficult to analyse as it has only apparently happened the once and is pretty much impossible to reproduce.

Has anyone else ever experienced such a thing?!

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  • $organization
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    SF Ballet had several instances of this occur during renewals this season as well.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Brian Greene
    Sent: Thursday, August 16, 2012 11:36 PM
    To: llindvall@cfl.rr.com
    Subject: Re: [Tessitura Web Forum] Sessions getting mixed up? One customer seeing another's details

     

    Yes, we've seen this a few times, though it was only 2 people getting their carts swapped in our case.  It's always an isolated event, can't reproduce it, and we haven't been able to nail down any triggering conditions or explanation.  It's pretty disconcerting, though.

    We haven't upgraded to V11 yet.

    Honestly, I just thought it was our crappy, rickety web code that was to blame, but if others are experiencing this, maybe there's more to it.  We're upgrading to V11 and launching a ground-up web redesign in a few weeks, so it will be interesting to see if this problem keeps poking its head up.

    From: Ian Ferguson <bounce-ianferguson8086@tessituranetwork.com>
    Sent: 7/23/2012 4:38:34 AM

    Hi

    We have a single report of a slightly nightmarish issue. A customer (I'll call them A) completed their booking and on the confirmation page saw a mixture of their details, another customer's order who was checking out at around the same time (B), and another customer's address who hasn't booked online for months (C).

    The pages uses the session ID to take order details from GetOrder, customer details from LoginInfo, GetConstituentInfoEx and GetAccountInfo. I suspect that GetOrder returned customer B's order and GetConstituentInfoEx returned customer C's address.

    This is going to be difficult to analyse as it has only apparently happened the once and is pretty much impossible to reproduce.

    Has anyone else ever experienced such a thing?!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    SF Ballet had several instances of this occur during renewals this season as well.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Brian Greene
    Sent: Thursday, August 16, 2012 11:36 PM
    To: llindvall@cfl.rr.com
    Subject: Re: [Tessitura Web Forum] Sessions getting mixed up? One customer seeing another's details

     

    Yes, we've seen this a few times, though it was only 2 people getting their carts swapped in our case.  It's always an isolated event, can't reproduce it, and we haven't been able to nail down any triggering conditions or explanation.  It's pretty disconcerting, though.

    We haven't upgraded to V11 yet.

    Honestly, I just thought it was our crappy, rickety web code that was to blame, but if others are experiencing this, maybe there's more to it.  We're upgrading to V11 and launching a ground-up web redesign in a few weeks, so it will be interesting to see if this problem keeps poking its head up.

    From: Ian Ferguson <bounce-ianferguson8086@tessituranetwork.com>
    Sent: 7/23/2012 4:38:34 AM

    Hi

    We have a single report of a slightly nightmarish issue. A customer (I'll call them A) completed their booking and on the confirmation page saw a mixture of their details, another customer's order who was checking out at around the same time (B), and another customer's address who hasn't booked online for months (C).

    The pages uses the session ID to take order details from GetOrder, customer details from LoginInfo, GetConstituentInfoEx and GetAccountInfo. I suspect that GetOrder returned customer B's order and GetConstituentInfoEx returned customer C's address.

    This is going to be difficult to analyse as it has only apparently happened the once and is pretty much impossible to reproduce.

    Has anyone else ever experienced such a thing?!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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